Issue details

Annual Complaints Report

The annual complaints report for the Council provides the total number of complaints and compliments received by the Authority each financial year. This includes information on the volumes received by each service area with narrative provided on trend analysis, explaining any increase or decrease from the previous year. Improvements made by the Council as a result of customer feedback is also considered and documented. Additional information is provided on complaints that have been escalated to the Public Ombudsman for Wales including data such as the number of complaints being upheld.


Decision type: Key

Decision status: Recommendations Approved

Notice of proposed decision first published: 30/07/2021

Decision due: 23 Sep 2021 by Cabinet

Lead member: Cabinet Member for Finance, Modernisation & Performance

Lead director: Chief Digital Officer

Scrutiny Consideration: Green/Gywrdd


Agenda items