Agenda item

Arrangements for Handling Complaints and Compliments and Draft Complaints and Compliments Annual Report 2020/21

Meeting of Remote Meeting, Governance and Audit Committee, Tuesday, 20th July, 2021 4.30 pm (Item 13.)

Supporting documents:

8.2 Complaints and Compliments - Arrangements Policy and Annual Report, item 13. PDF 154 KB
8.2 Appendix A - Draft Complaints and Compliments Annual Report 2020-21, item 13. PDF 2 MB
8.2 Appendix B - Draft Social Services Complaints and Compliments Annual Report 2020-21, item 13. PDF 1 MB
8.2 Appendix C - Complaint Policy, item 13. PDF 209 KB
8.2 Appendix D - Social Services Complaints Policy and Procedure, item 13. PDF 140 KB