Agenda item
Customer Leadership
Monitoring progress of the Customer Services action plan, introduced following an inquiry of the Committee published in 2018.
Supporting documents:
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Customer Leadership - cover report, item 44.
PDF 78 KB -
App 1 - Recommendations from Customer Leadership report of the Policy Review, item 44.
PDF 96 KB
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App 2 - Presentation Customer Leadership Update, item 44.
PDF 914 KB
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App 3a. Customer Service Standards, item 44.
PDF 4 MB
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App 3b - Customer Charter, item 44.
PDF 1 MB
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App 3c - Childrens Charter, item 44.
PDF 1 MB
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App 3d - Customer Service Training Suite, item 44.
PDF 66 KB
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App 3e - Survey Email Template, item 44.
PDF 123 KB
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App 3f - C+D Champions Framework, item 44.
PDF 2 MB