Agenda and minutes

Policy Review and Performance Scrutiny Committee - Wednesday, 13th November, 2019 4.30 pm

Venue: Committee Room 4 - County Hall. View directions

Contact: Kate Rees

Media

Items
No.	Item
40.	Apologies for Absence View the full text of item 40.
41.	Declarations of Interest View the full text of item 41.
42.	Minutes PDF 79 KB View the full text of item 42. Additional documents: Minutes Public Pack, 16/10/2019 Policy Review and Performance Scrutiny Committee , item 42. PDF 94 KB
43.	WAO Annual Improvement Report 2018-19 PDF 105 KB View the full text of item 43. Additional documents: App A - WAO Annual Improvement Report 2018-19 , item 43. PDF 499 KB
44.	Customer Leadership PDF 78 KB View the full text of item 44. Additional documents: App 1 - Recommendations from Customer Leadership report of the Policy Review , item 44. PDF 96 KB App 2 - Presentation Customer Leadership Update , item 44. PDF 914 KB App 3a. Customer Service Standards , item 44. PDF 4 MB App 3b - Customer Charter , item 44. PDF 1 MB App 3c - Childrens Charter , item 44. PDF 1 MB App 3d - Customer Service Training Suite , item 44. PDF 66 KB App 3e - Survey Email Template , item 44. PDF 123 KB App 3f - C+D Champions Framework , item 44. PDF 2 MB
45.	Correspondence PDF 60 KB View the full text of item 45. Additional documents: App 1a - 2019-10-19 Brexit Update , item 45. PDF 175 KB App 2a - 2019-10-20 Budget Consultation , item 45. PDF 176 KB App 3a - 2019-10-16 Budget month 4 , item 45. PDF 184 KB App 4a - 2019-09-25 CADP Smarter Working , item 45. PDF 246 KB App 4b - 2019-09-25 CADP Smarter Working , item 45. PDF 155 KB
46.	Urgent Items (if any) View the full text of item 46.
47.	Date of next meeting - 16 December 2019 4.30pm View the full text of item 47.